EMMANUEL IDUH
Hospitality Operations & Guest Services Professional
Egbeda Lagos, NG.About
Highly motivated and results-oriented hospitality professional with over 6 years of progressive experience in hotel operations, guest services, and team leadership. Proven ability to optimize operational efficiency, enhance guest satisfaction, and drive revenue growth through strategic initiatives and meticulous attention to detail. Eager to leverage strong supervisory, customer service, and problem-solving skills to contribute to a dynamic organization that values dedication and professional growth within the hospitality sector.
Work
JoshEsther Olive Hotels
|Porter
Lagos, Lagos State, Nigeria
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Summary
Managed guest arrivals and departures, ensuring seamless service delivery and maintaining hotel premises for optimal guest experience.
Highlights
Provided exceptional first impressions by warmly greeting guests and efficiently managing baggage handling for seamless check-in and check-out processes.
Conducted daily inspections of room utilities, ensuring perfect working condition for optimal guest comfort and satisfaction.
Maintained the pristine appearance and tidiness of the hotel lobby, enhancing overall guest experience and property aesthetics.
Kodeland Hotels and Bar
|Barman/Waiter
Lagos, Lagos State, Nigeria
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Summary
Delivered excellent customer service in a restaurant setting, taking orders and serving food and drinks to ensure a positive dining experience.
Highlights
Delivered exceptional customer service in a high-volume restaurant setting, consistently ensuring positive dining experiences for guests.
Managed accurate order taking and efficient food and drink service, contributing to smooth operations and guest satisfaction.
Travelers Lodge Hotel and Bar
|Supervisor/Storekeeper
Lagos, Lagos State, Nigeria
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Summary
Supervised department staff and managed store operations, contributing to strategic initiatives and maximizing hotel occupancy.
Highlights
Managed and mentored a team of department staff, overseeing hiring, training, performance measurement, discipline, and scheduling to enhance operational efficiency.
Led the tactical execution of strategic initiatives under division leadership, contributing to increased hotel occupancy and service promotion.
Processed daily reports, reconciliations, and journals with high accuracy, ensuring financial integrity and operational compliance.
Successfully handled guest complaints and inquiries, maintaining high standards of service and contributing to overall guest satisfaction.
TLS contacts, VI Lagos
|Operational Supervisor
Lagos, Lagos State, Nigeria
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Summary
Served as a primary point of contact for clients and applicants while overseeing operational functions with meticulous attention to detail.
Highlights
Served as the primary point of contact for clients and applicants, ensuring seamless communication and efficient resolution of inquiries.
Demonstrated strong multitasking abilities by engaging in multiple job functions daily, enhancing overall workflow efficiency and productivity.
Maintained meticulous records and conducted thorough inspections, identifying and resolving technical issues to ensure operational safety and equipment reliability.
Education
College Of Education Oju
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Bachelor of Education (B.Ed.)
Business Education
Grade: 4.2/5.0
Languages
English
Skills
Customer Service
Guest Relations, Client Management, Complaint Resolution, Service Delivery.
Operations Management
Workflow Optimization, Process Improvement, Record Keeping, Equipment Maintenance, Logistics.
Team Leadership
Staff Training, Performance Management, Scheduling, Team Building, Mentorship.
Problem Solving
Quick Decision Making, Conflict Resolution, Technical Troubleshooting, Strategic Thinking.
Sales & Promotion
Service Promotion, Occupancy Maximization, Client Acquisition.
Adaptability
Pressurized Environments, Multitasking, Flexibility.
Digital Literacy
Computer Proficiency, Data Entry.
Integrity
Trustworthiness, Ethical Conduct, Confidentiality.